Reference

Understand Your Rights Before You Start

These terms set out how your account on candutoto works — what we expect from you, what you can expect from us, and how disputes are handled. Access to our lobby depends on local law and is available only where permitted in your region.

Account EligibilityDANA · OVO · GoPayJurisdiction-Dependent AccessFair Account RulesYour Data, Your Rights
candutoto Understand Your Rights Before You Start
TERMS CONTACT

Reach Us About These Terms

If a clause is unclear or you want to raise a concern about how these terms apply to your account, our support team handles policy questions directly. Players in Semarang and across Indonesia can reach us through the channels below — we aim to respond to policy queries within one business day.

Live Chat Open the chat icon inside your account dashboard. Available around the clock for account and policy questions.
Email Support Send your query to our support address from your registered email. Include your account ID so we can locate your record quickly.
Account Help Centre The Help Centre inside your account covers common terms questions with step-by-step answers. Check there first for faster resolution.
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security is handled through OTP verification on every login and withdrawal request. We retain account data only as long as required by applicable regulations, and we do not sell your personal information to third parties. You can request a copy of your data or ask us to correct inaccurate records by contacting support with your account ID.

Data Retention

We keep your account records for the period required under applicable local regulations. After that period, data is deleted or anonymised unless a legal hold applies.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie preferences from your account settings page.

Account Access

Every login triggers an OTP sent to your registered mobile number. If you lose access to that number, contact support before attempting a password reset to avoid a lock-out.

Data Requests

To request your data, correct a record, or ask about retention periods, email support from your registered address. We respond to verified data requests within the timeframe local law requires.

Common Questions About These Terms

Real questions about how these terms apply to your account — answered directly.

These terms apply to anyone who opens an account on candutoto. Access depends on local law and is available only in eligible regions where our service is permitted.

We will always notify you through your registered account before any change takes effect. Continuing to use the lobby after that notice means you accept the updated version.

A name mismatch may place your withdrawal on hold for manual verification. Update your account details or contact support to resolve it before your next withdrawal.

Send a closure request from your registered email to our support team. We will confirm the request, process any pending balance, and close the account within the timeframe local law requires.

Email support from your registered address with your account ID and a data request. We will respond within the period required by applicable local regulations.

Applicable local law governs your use of candutoto where you access the service. Where local consumer protection rules apply, those rules take precedence over any conflicting clause here.