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How candutoto Handles Your Personal Information

Your account data and transaction history — including payments through DANA, OVO, and GoPay — are handled with care. This page explains exactly what we collect, why we collect it, and how you can access or update your information at any time.

Account Data ProtectionDANA, OVO, GoPay Transaction PrivacyYour Right to Access & UpdateCookie & Device Controls

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DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Security and transparency sit at the centre of how we run account data at candutoto. Here is what that looks like in practice — from the moment you log in to the moment a GoPay withdrawal clears.

Account Security

Login sessions use OTP verification tied to your registered contact. Unusual access attempts trigger an automatic lock, and you can review active sessions from your account page at any time.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from the settings menu without affecting your account access.

Data Retention

Active account data is kept for as long as your account remains open. After closure, we retain only what applicable law requires — typically transaction records for a defined legal period.

Requesting Changes

To correct, export, or delete your personal data, contact support via live chat or email. We aim to respond to all data requests within a reasonable timeframe and will confirm each step with you.

What This Privacy Policy Covers

candutoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with candutoto, we collect the information needed to run your account: your registered name, contact details, and the wallet identifiers you use for DANA, OVO, or GoPay deposits and withdrawals. We use this data to process your transactions, verify your account

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identity, and keep your session secure across mobile and desktop access. We do not sell your personal data to third parties. Information shared with payment processors — such as DANA, OVO, or GoPay — is limited to what those services need to complete your transaction. Device
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data, including your browser type and IP address, is collected to detect unusual login activity and protect your account. Data retention follows the period required to maintain your account and meet applicable legal obligations in regions where our service is available. If you close your account,
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we retain only the minimum data required by law. Availability of our service depends on local law and eligible regions, and this policy applies where access is permitted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Questions about your data, a request to access your account information, or a correction request can be sent directly to our support team. We handle privacy queries through live chat and email, and our Indonesia support team is available around the clock to assist with account and data concerns.

Common Questions About Your Privacy on candutoto

These are the questions we hear most often about how your data is handled. If yours is not here, our support team is available around the clock.

We collect your registered name, contact details, and the wallet identifiers linked to your DANA, OVO, or GoPay account. Device and session data is also logged to protect your account from unauthorised access.

Transaction data is shared only with the payment processor handling your specific transfer — DANA, OVO, or GoPay — and only to the extent needed to complete that transaction. We do not sell payment data to third parties.

Log in and visit your account settings to update contact details or saved wallet information. For a full data export or deletion request, contact our support team via live chat or email.

After account closure, we delete your active profile data and retain only what applicable law requires — typically a defined period covering transaction records. We will confirm the specifics when you submit a closure request.

Yes. We use session cookies for login continuity and analytics cookies to improve the lobby experience. Cookie preferences can be adjusted from the settings menu at any time without affecting your account or wallet access.

Reach our Indonesia support team through live chat on any candutoto page or by email. Include your account details and a clear description of your concern, and we will follow up with you directly.

How candutoto Handles Your Personal Information

How We Protect and Manage Your Data

Account Security

Cookie Controls

Data Retention

Requesting Changes

Reach Us About Your Privacy Rights

Common Questions About Your Privacy on candutoto

01 What personal data does candutoto collect when I open an account?

02 Is my DANA, OVO, or GoPay transaction data shared with anyone?

03 How do I access or correct the personal information on my account?

04 How long does candutoto keep my data after I close my account?

05 Does candutoto use cookies, and can I control them?

06 Who do I contact if I have a complaint about how my data is handled?

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